Order On-line:
please select the items you need and place your order on this web site.
Order by phone:
please call 1-800-241-9741
Monday - Friday 9:00 a.m. - 5:00 p.m. EST
Order by fax:
please fax 1-410-592-2224 at any time.
Include your order, you name, complete address, daytime phone number, and your Visa, Master Card, American Express, or Discover number.
Order by mail:
please write to PO Box 256, Upper Falls, MD 21156 USA.
Include your name, complete address, daytime phone number, order and
a Visa, Master Card, American Express, or Discover number or a check.
Minimum Order: $10 in merchandise
Shipping: All in stock orders are shipped immediately with your choice of UPS ground, 2nd day, 3rd day and Next Day Air or USPS.
Please provide your street address for UPS shipping.
Ground Delivery Rates for UPS shipments other than Alaska, Hawaii, Puerto Rico, & International destinations:
Orders up to $25.............................$6.95
$25.01 - $50.00.............................$8.95
$50.01 - $75.00..............................$9.95
$75.01 - $100.00............................$10.95
$100.01 to $125.00........................$11.95
$125.01 to $150.00........................$12.95
$150.01 to $200.00........................$13.95
$200.01 and up..............................$14.95
Orders greater than $300.00 may incur increased shipping charges. If this is the case you will be notified before the merchandise is shipped.
Shipping charges for packages shipped thru the
US Post Office can be greater than above listed rates.
Air Shipments: Next Day, Second Day, and Third Day Air Shipments are welcome.
Shipping rates for air packages are based on actual UPS and USPS Air rates. Shipping charges for air packages can be expensive. To receive a shipping estimate, please provide your complete address, item numbers and quantities needed.
Foreign Shipments: Orders shipped outside the continental US will reflect rates based on the weight of the package. International Shipping Rates are frequently expensive. Please specify preferred carrier: UPS or USPS. Most packages are delivered within a reasonable time. However if the package is lost a claim will be filed with the carrier. The carrier is responsible for settling the claim once it has been filed. UPS can track your package and will resolve the claim fairly quickly. It can be difficult to track a package or settle a claim with the post office.
Shipping charges based on the weight of your package and your shipping address will be emailed to you once we receive your order. Please email us the shipping method you would like us to use. Your order will not be shipped until we receive your email response.
Quality: Touching and holding a fitting is often very different then pictures and descriptions. You will find our hardware comparable or better than their original counterparts. As we want you completely happy with each and every purchase you make from Paxton Hardware, Ltd. and knowing every ones expectations of quality are different we have an 800 number so that you may call us toll free for additional specifics on any item. In addition each and every item is fully guaranteed so that you can return it, hassle free, if it does not meet your needs.
Guarantee: Your complete satisfaction is guaranteed. Simply return any item for any reason, in its original condition, within 30 days of receipt. We will replace the item, refund the cost of the merchandise, or give you a credit for future orders - which ever you prefer.
Returns: All returns must be made within 30 days of receipt of merchandise. A credit or refund of the purchase price for the returned item / items will be sent to you. We are sorry shipping / postage will not be refunded.
Availability/Stock : We try to keep every thing in stock but every now and then we are surprised and get caught short. In stock orders are shipped the same or next business day. Out of stock items are only back ordered at the customers request. We don't want you disappointed, if you are going to need large quantities please let us know ahead of time.
Prices: Items which look the same on paper/screen are often remarkably different in quality and appearance. Consequently prices often vary making it difficult to accurately compare prices. We have concentrated on providing quality at a realistic price.
Damaged Merchandise : Each item is hand packed to insure your satisfaction. Occasionally a package is damaged in transit. Please inspect your package - any damage must be noted on carrier’s receipt. If damaged, please keep original box and/or boxes, packing materials, and merchandise and call us immediately. Damaged merchandise must be reported within 15 days of receipt.
Back Orders: If an item is out of stock a projected ship date is provided, remainder of order is shipped immediately. Backordered item will be charged at time of shipment.
Returns must be made within 30 days for a merchandise refund, shipping charges are not refundable. Items must be returned to us in unused, saleable condition.
Returned Checks: are charged a $15.00 service fee.
Sales Tax: 6% for Maryland residents
Please let us know if you have an Antique, Woodworking and/or Lighting related business. Quantity and trade discounts are available to the above licensed businesses. Please send or fax verification of your business: a copy of your business license or retail sales tax and use report. Trade discounts will not be applied until this information is received.
Thank you for choosing Paxton.
