Paxton Hardware Returns and Exchanges
Occasionally a package is lost or damaged in transit
therefore we ask you to insure any item you return to us
as we can only refund or exchange items which have been returned in salable condition.
If we made an error on your order or an item is found defective please
or call us immediately 1-800-241-9741.
Exchanges: We are happy to exchange any item you have obtained from Paxton Hardware within 60 days of receipt. Please include a note explaining your exchange with the items you are sending back. All items must be returned in their original salable condition. The outer protective wrapping on parchment, mica and fabric lamp shades cannot be removed. Shipping is the customers responsibility.
Returns: If for any reason you are not happy with an item, please return it within 60 days of receipt for a full merchandise refund. We will credit your original payment method. Items must be returned in their original salable condition. Fabric, parchment and mica lamp shades must remain wrapped - the outer protective cellophane cannot be removed.
USPS returns please ship to: Paxton Hardware PO Box 256, Upper Falls, MD 21156.
UPS returns please ship to: Paxton Hardware 7818 Bradshaw Road, Upper Falls, MD 21156.