At Paxton Hardware, we take pride in providing authentic craftsmanship and quality to stand the test of time. Our commitment to you our customer is of utmost importance. Each item is hand checked before shipment to provide you exactly what you ordered.
We realize that not every product is suitable for your requirements, for this reason we unconditionally guarantee all products. Simply return any item for any reason, in its original condition, within 60 days of receipt. We will replace the item or refund the cost of the merchandise whichever you prefer.
Please inspect your products immediately upon delivery. Notify us of any damaged, incomplete, or inaccurate shipments. We'll fix the issue or offer a full refund.
Returns are accepted within 60 days of receipt for a full merchandise refund. Returns over 60 days are not accepted.
Please note: all items must be returned unused, in their original condition with sufficient packaging.
Orders will be refunded to original payment method.
There are certain situations where only partial refunds are granted such as: any item not in its original condition, is damaged or missing parts, for reasons not due to our error. In these situations refunds, restocking charges or unacceptable returns will be determined by Paxton Hardware, Ltd.
Shipping costs are non-refundable unless you received incorrect or damaged products.
Due to payment security systems the processing of exchanges are handled as a two-part-process:
Shipping products back to Paxton:
Please follow these steps: